Is it an emergency or can it wait?
Use this quick triage to decide:
Emergency (call 24/7 right now)
- Active water entering the building and spreading across floors or through light fixtures
- Water near electrical panels, server rooms, medical/food areas, or elevators
- Ceiling bulging/sagging, panels collapsing, or visible structural stress
- Storm or wind damage (blown-off membrane, torn flashing, punctures) letting in rain or meltwater
- Multiple drains clogged and water rising toward door thresholds/parapets
- Severe freeze–thaw causing rapid interior leaks or ice hazards
If any item above is true, treat it as an emergency. Go to Emergency Roof Leak Repair (24/7) and call for dispatch.
Urgent (same/next business day)
- Localized drip you can contain with a bucket, no electrical risk
- Minor damp ceiling tiles with clear weather in the forecast
Routine (schedule a check)
- Stains with no active water, aging membrane, or preventative tune-ups → book a Free Roof Assessment or enroll in Maintenance & Asset Plans.
What to do right now (before help arrives)
- Protect people & assets – Cone off the area, move equipment, cover inventory.
- Contain water – Buckets, plastic sheeting, wet-vac where safe.
- Mark the leak – Tape or photo the ceiling location; note time and weather.
- Kill power only if safe – If water is near outlets/fixtures, shut off relevant circuits and notify building management.
- Stay off the roof during storms – Wait for trained technicians with fall protection.
- Document for insurance – Photos/video of the leak, affected rooms, and any rooftop debris you can safely see from the ground.
What causes emergency leaks on commercial flat roofs?
- Open seams/end laps on TPO/EPDM/SBS after wind or thermal movement
- Failed flashings at HVAC curbs, walls, and parapets
- Clogged drains/scuppers leading to ponding overflow
- Mechanical damage from trades or wind-borne debris
- Hail punctures and aged BUR blisters that rupture
- Ice damming at edges and around penetrations
What our 24/7 crew does on site
- Safety & access setup, interior/source tracing
- Stop the water using system-specific emergency methods:
- Heat-welded patches (TPO)
- Primed tape or cover-strip (EPDM)
- Torch/cold-applied cap patches (SBS)
- Mastic + ply repairs (BUR)
- Drain clearing and temporary diverters as needed
- Photo report & plan with options for permanent repair or replacement
Need help right now? → Emergency Roof Leak Repair (24/7)
After the emergency: fix it for good
Depending on roof age and moisture levels, the permanent solution may be:
- Targeted repair or sectional work → Flat Roof Replacement
- Full system upgrade (best long-term value on end-of-life roofs) → New Flat Roofs
- Preventative care to avoid repeat events → Maintenance & Asset Plans
- Planning solar next? Design it warranty-safe → Solar-Ready Roofing
FAQ: Emergency Roof Leaks in Calgary
Do you work in rain or snow?
Yes. Emergency methods are designed for wet conditions to stop or divert water safely.
Will a temporary patch void my warranty?
No. Technicians use manufacturer-compatible materials and document all work for warranty files.
Can you coordinate with tenants and property managers?
Absolutely—multi-tenant and portfolio sites are our norm. You’ll get a photo report and clear next steps.
What if my roof is beyond repair?
We’ll stabilize it and quote sectional or full replacement with options for slope/drainage improvements.